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2.4
out
of
5
Rated By
7 Users
Screenshot
Program Information
Enlarge ChatStat Screenshot
License:
Shareware (Free to try)
Size:
16.18 MB
Updated:
Downloads:
2289
Platform:
Windows (All Versions)
Publisher:
ChatStat Technologies(more)
Website:
FindMySoft Editor's Review
ChatStat - Provide customer support on your website
Review by on
The complexity of certain websites can drive users away. Instead of finding what they need right away, they spend too much time browsing through irrelevant pages. If you don't want to lose visitors or clients, providing an efficient customer support service will do more than solve this issue. It can boost your website's prestige, attract more clients and increase your sales. ChatStat gives you the possibility of creating such a service, without too much effort. You can live chat with visitors or clients, when they request assistance on your website. The software provides you with the means to place all the necessary options and pop-ups on your website, manage operators and departments and much more.

ChatStat can be installed like any other application. Its setup file is roughly 16 MB, which does not take long to download and the installation process is fast and straightforward. Once you install the software, you will have to follow a wizard's instructions to create a new online account and specify a domain.

The application looks and feels like most instant messengers on the market. Besides contacts, the interface displays the IP addresses of the users who visit your website. You can interact with your visitors as if they were regular contacts, but you can perform other actions as well, like banning certain IPs. You may also switch between different view modes, on the main interface, if you wish to use a dial pad, to call someone in the US, other countries or on Skype. Another view mode displays chat requests from users who need assistance.

ChatStat's core features can be organized on a separate window. You can load two images or select existing ones, to let users know that live operators are standing by or not available. If an operator is not available, a user can leave a message. The software comes with a VoIP callback system, so you can make sure that your clients will be contacted eventually. It is also possible to set up a pop-up for live chat invitations, which can auto-engage after a certain number of seconds.

While using this software, you will not be limited to chatting with your visitors or clients. You can also save chat transcripts, view statistics, create conference rooms, provide support for auctions and much more. ChatStat includes a remote screen sharing and controlling feature as well, so you can provide technical support if one or more clients are having difficulties with your web site or their computers. It is also possible to log into third party instant messengers, in ChatStat's general settings panel. This means that importing contacts and interacting with them can be done without any kind of difficulties.

Pros:
ChatStat can be used to provide support for visitors or clients on one or more websites. It allows you to place all the necessary images and pop-ups on your website, without too much effort. You can set up automatic chat invitations and control a client's computer remotely.

Cons:
You have to pay a monthly fee for certain features.

With ChatStat, you will be able to attract more visitors and clients to your website and provide them with support for any kind of issues.


You can download ChatStat free here.
About the author: Frederick Barton
Frederick is a software review editor at FindMySoft. From gadgets to software.
You can follow him on Google+, Facebook or Twitter


ChatStat Awards
ChatStat Editor's Review Rating
ChatStat has been reviewed by Frederick Barton on 20 May 2013. Based on the user interface, features and complexity, Findmysoft has rated ChatStat 5 out of 5 stars, naming it Essential
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